Welcome to the Cognitive Growth Lab Refund Policy. This document outlines the guidelines and procedures regarding refunds for our courses and services. Please read this policy carefully to understand our practices.

1. Eligibility for Refund:

Cognitive Growth Lab offers a satisfaction guarantee to our users. You may be eligible for a refund under the following circumstances:

• If you are dissatisfied with the course content or learning experience.
• If there are technical issues that prevent you from accessing or completing the course.
• If the request for a refund is made within 7-days of the initial purchase.

Note: Several types of goods are exempt from the refund policy. Perishable goods such as Books, CDs, or Magazines cannot be returned.

2. How to Request a Refund:

To request a refund, please follow these steps:

• Contact our support team at [support@cognitivegrowthlab.com].
• Clearly state the reason for your dissatisfaction or refund request.
• Provide relevant details such as your name, email address, and course enrolled.

Our support team will review your request promptly and guide you through the necessary steps to process your refund.

3. Refund Processing Time:

Upon approval of your refund request, the processing time may vary. We strive to process refunds within 5 business days after approval. Please note that the actual refund may take additional time to reflect in your account, depending on your payment method and financial institution.

4. Refund Methods:

Refunds are generally issued through the original payment method used during the purchase. If this is not feasible, alternative refund methods may be considered, subject to agreement between Cognitive Growth Lab and the user.

5. Non-eligibility for Refund:

Refunds may not be applicable in the following situations:

• If the refund request is made after 7 days.
• If the user has already completed a substantial portion of the course content.
• If there is evidence of misuse or violation of the terms of service.

6. Changes to Refund Policy:

Cognitive Growth Lab reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically for updates.

7. Contact Us:

If you have questions or concerns regarding our Refund Policy, please contact our support team at [support@cognitivegrowthlab.com]. We are here to assist you and ensure a fair and transparent process.

Thank you for choosing Cognitive Growth Lab. We value your satisfaction and are committed to providing you with an exceptional learning experience.